Strategic Account Management

FCm's account management programme is based on expert business planning and comprehensive reporting, which is delivered by the most experienced people. Our unique approach to strategic account management means your business will be partnered with travel and procurement professionals you can rely on and trust for the best possible results.

FCm is renowned within the travel industry for having a strong account management programme. The combination of experienced people and a strategic approach provides tangible value to companies across all industries.

Personal account management

FCm account management is aligned to the corporate structure of each individual client, providing the flexibility to accommodate your specific needs. We take a very hands-on, proactive and personal approach where our account managers are an extension to your procurement and in house travel teams.

Your account manager will have ownership of the FCm Service Level Agreement, the jointly agreed business plan and work in partnership with the Customer Information team and your booking team to regularly review your travel programme and provide strategic advice.

Support from specialists

We support your business through every aspect of our business. From our finance department to the technology and online teams, we are invested in the success of your travel management programme

Supplier negotiation

Negotiation support and benchmarking are elements of our account management programme.

FCm's dedicated air product team will work in tandem with your FCm Account Manager in driving route deals and data analysis to make informed recommendations for any new air route deals. 

FCm's hotel team are responsible for client hotel rate contracting and auditing throughout the year. They also develop, supply and manage strong, competitive accommodation product both local and globally. FCm's client hotel programmes are a proven way of adding value and savings to your bottom line. Download a free white paper on client hotel programmes

Our account management programme continuously monitors your suite of reporting to identify trends and opportunity for specific negotiations. During our business plan review meetings we will continue to present trend analysis and recommendations to drive your specific objectives.