FCM’s parent company Flight Centre Travel Group has been recognised as on of the UK’s Best Workplaces for the eighth year running. Climbing six places from 2017, Flight Centre was placed at 18th in the rankings published by Great Place to Work®.
The Great Place to Work Institute UK is part of the world’s largest consultancy specialising in workplace assessment and optimisation. This means it has unrivalled insight into what makes an organisation’s employees tick and how leaders can improve their business performance by understanding and improving their workplace culture.
This year, over 7,000 companies competed for a place on the prestigious Great Place to Work list. Flight Centre was recognised in the large organisation category (companies with 500+ employees).
Flight Centre was rigorously assessed in terms of the company’s values and ethics, communication and involvement, teamwork, recognition and empowerment and accountability. This process involved an extensive Trust Index© Survey among employees which is designed to measure staff perception of the quality of their workplace relationships with management, with their jobs and with other employees. Flight Centre’s results were outstanding in every category, with survey scores soaring far above the UK average.
The Trust© Index represents two thirds of the overall score. The remaining third is allocated to the Culture Audit©, a business-driven questionnaire that Great Places to Work uses to understand and evaluate the organisation’s HR and leadership practices, policies and culture.
“It's a huge achievement to be ranked 18 place on the Great Places to Work list as this is a true endorsement of our company’s culture and the value we attribute to our staff,” said Jo Greenfield, UK General Manager FCM Travel Solutions. “Our people are our greatest asset. FCM and Flight Centre have made developing the best people in the industry, delivering the best possible service, one of our competitive advantages. We respect and nurture our staff to ensure they’re equipped to build proactive and successful relationships with each other and our clients. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security and we believe that work should be challenging and fun for everyone.”