FCM Travel Solutions UK has been shortlisted in two categories for the coveted People Awards 2016 which has acknowledged our Bristol Reservations Team, and Account Manager Dusko Kain, for their outstanding contribution to the corporate business travel management industry.
Organised by The Business Travel Magazine, and now in their fourth year, The People Awards recognise individuals and teams within travel management companies and travel suppliers whose professionalism and business excellence make them stand out from their industry peers. The winners are those who are judged to be outstanding performers in their field.
From within the TMCs categories, finalists include the Bristol FCM Travel Solutions Team for Reservation Team of the Year; an award which recognises a team that has demonstrated excellent customer service, a can-do attitude, and the ability to go the extra mile for their customers. Made up of five skilled individuals led by Ryan Bradnock, the Bristol FCM Travel Solutions Team prides themselves on setting high standards in their customer service. Each consultant takes demonstrated a strong work ethic and a high level of communication with bookers. Each booker receives a personal service from the team on a daily basis and the team’s average customer service survey score is over 94%, finishing in the top two across FCM for the past three years.
Meanwhile, team member, Dusko Kain, has been recognised for his enthusiasm and determination to excel in his role as an Account Manager. Recognising an individual who takes a proactive and consultative approach to their role in order to provide unrivalled customer service, care and value to their clients, the Account Manager of the Year award celebrates individuals such as Dusko who pride themselves in showcasing an exemplary quality of work. Dusko’s ability to consistently exceed expectations with his innovative travel ideas, customer solutions and negotiating skills brings FCM’s promise to life by truly customising travel solutions to client’s specific requirements and their desired business outcomes.
Jo Greenfield, General Manager at FCM UK said: “We are hugely proud that both our Bristol team and Dusko have been selected as finalists in The People Awards. All those involved excel in their individual job roles and collectively contribute to the growth and success of both our clients and the company.”
The People Awards 2016 will be presented at a celebration lunch on Friday 27th May at London’s Grange Tower Bridge Hotel.